Return Policy

Most products purchased directly from WeatherTech may be returned if the return process is started within 30 days of the date you receive your order. If an order arrives in multiple shipments, the 30-day return period for each product begins on the date that product is delivered.

Returned products must include the original product packaging and all parts, components, hardware, and instructions. Products must be clean and in new, unused condition.

You may carefully place a product in or on your vehicle to confirm fit. A product may not be returned as new and unused if it has been permanently installed, altered, cut, drilled, washed, stained, damaged, or shows other signs of use.

Some products have different return requirements or cannot be returned. See Products With Special Return Conditions below.

Customers are responsible for arranging and paying for standard return shipping. C.O.D. returns are not accepted.

To start a return online:

1. Sign in or create an account.
2. Select Order History.
3. Find the product you want to return and follow the on-screen instructions.

After you complete the online return process, you will receive an email with a Return Authorization number and return instructions.

You may also call Customer Service at (800) 441-6287 to start a return.

A valid Return Authorization number is required for every return. Write the Return Authorization number clearly on the outside of the package, below the return address. Returns received without a valid Return Authorization number may be delayed or refused.

Receiving a Return Authorization number does not guarantee a refund. Returned products will be inspected to confirm that they meet the applicable return requirements.

A Return Authorization number is valid for 30 days from the date it is issued. The authorized return must be shipped within that 30-day period.

Customers are responsible for arranging and paying for standard return shipping. C.O.D. returns are not accepted.

Contact Customer Service before returning a product if:

• The product arrived damaged;
• You received the wrong product;
• The order is missing parts or components;
• The product appears to be defective; or
• The product does not fit the make, model, and year entered with your order.

Customer Service will review the issue and provide the appropriate return, replacement, or warranty instructions. You may be asked to provide photographs or additional information so the issue can be evaluated. Do not return the product until you have received a Return Authorization number and return instructions.

If incorrect vehicle information or the wrong product was selected when the order was placed, the return will be handled under the standard return policy.

Once your return has been received and inspected, WeatherTech will notify you whether it has been approved. Approved refunds will be processed within 5 to 7 business days after notification. Your bank or payment provider may require additional time to post the refund to your account. If an identifiable return is not approved, Customer Service will contact you.

For eligible returns started within the 30-day return period, the merchandise refund will be issued to the original payment method. Original shipping and packaging charges are not refundable.

Refunds are issued as follows:

• Credit card: Refunded to the credit card used for the purchase.
• PayPal: Refunded to the PayPal account used for the purchase.
• Affirm: Refunded to the Affirm account used for the purchase.
• Cash, check, or money order: Refunded by cash or check, as applicable.
• Gifts: Refunded to the original payment method or issued as a WeatherTech Gift Card.

Returns requested after the standard 30-day return period require prior approval. If an exception is approved by Customer Service, the refund will be issued on a WeatherTech Gift Card. Products sent to WeatherTech after the return period without prior approval may be refused.

If the wrong product is sent, WeatherTech will arrange an immediate no-charge replacement and provide instructions for returning the incorrect item. You will not need to wait for the returned item to be received before the replacement is sent.

If you ordered the wrong product or request a different product of equal value, the replacement will generally be sent after the original item has been received and checked in. In some cases, WeatherTech may release the replacement after the return shipment can be tracked.

If the replacement is not an even exchange, the original product will be returned for a refund after it is received and inspected. A separate order will be created and charged for the new product.

This return policy applies only to products purchased directly from WeatherTech, including purchases made through WeatherTech.com or our Bolingbrook, IL and Broomfield, CO store locations.

Products purchased from another seller must be returned through that seller's communication and return process and are subject to the terms of that seller's return policy.

Warranty assistance may be available separately for eligible WeatherTech products, regardless of where they were purchased. Proof of purchase may be required.

Products purchased directly from WeatherTech between October 1 and December 31 may be returned through January 31 of the following year.

All other return requirements in this policy continue to apply. Products with special return conditions remain subject to the requirements described below.

TechFloor Returns

TechFloor home tiles must include all components and be returned in their original packaging in new, unused condition.

Eligible TechFloor returns are subject to a 15% restocking fee. Original shipping and packaging charges are not refundable. Customers are responsible for arranging and paying for return shipping. C.O.D. returns are not accepted.

Individual TechFloor tile purchases cannot be returned.

All other applicable return and refund requirements described in this policy also apply.

Car Cover Orders

Each Car Cover is custom-made for the specific make, model, and year provided with the order. Car Cover orders cannot be canceled or returned once the order has been placed.

If your Car Cover arrives damaged, appears defective, or does not match the vehicle information provided with your order, contact Customer Service at (800) 441-6287 for assistance.

Send authorized returns to:

Do not send a product to this address until you have received a valid Return Authorization number and return instructions.