To return a product, please visit our Customer Order Online Help Center. Enter your order number and the billing zip code to retrieve your order and select the products you would like to return. Follow the directions on-screen to begin the return process. All products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Alternatively, you can contact our Customer Service Department at (800) 441-6287 to obtain a return authorization number, or fill out a return request form by clicking here. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box.
Shipping must be prepaid by the customer on all TechFloor home tile returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All TechFloor home tile returns are subject to a 15% restock fee. A single TechFloor tile purchase is not returnable.
Car Cover Returns
Each Car Cover is custom cut and sewn to your vehicle's make, model and year, therefore we cannot accept returns for Car Covers once an order has been placed.
Return Policy for Holiday Purchases
In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
ALL products must be returned to:
WeatherTech Direct, LLC
1 WeatherTech Way
Bolingbrook, IL 60440