Lifetime Limited Warranty
WeatherTech Direct, LLC warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.
Exclusions to this warranty include wear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.
We are reasonable people and we believe in true customer satisfaction. Depending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacement or issue a full or prorated refund. Our goal is to keep our customers happy for a lifetime. Our goal is to always reach a fair resolution to any issue.
Please note, if you purchased a WeatherTech Direct, LLC product(s) from an unauthorized dealer, the unauthorized retailer may or may not honor our lifetime limited warranty. We strongly recommend purchasing from either us directly or through an authorized WeatherTech reseller. To view dealers currently authorized to sell WeatherTech Direct, LLC products, click here.
If you need a refund or would like to return your WeatherTech products, always go directly to where you bought them from. Buying directly from WeatherTech Direct is clearly the best place to receive the best customer service, as we are the Factory!
Buying from unauthorized retailers on the web, such as from Amazon/eBay and some of their retailers, you risk not getting the correct parts for your vehicle and substandard customer service as they are not specialists in what we do. No one takes care of YOU like the Factory does!
To obtain warranty service, you must contact customer support at (800) 441-6287 or (630) 769-1500 during regular business hours CST or email us at firstname.lastname@example.org 24-7.
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