What is your Company's Shipping & Handling Policy?
Packages are shipped Monday through Friday. Please allow up to 5-7 business days for FedEx ground shipping to deliver to your door, unless Express Shipping was selected.
When shipping within the 48 contiguous states, standard ground service will be used.
NOTE: that our company cannot deliver standard ground services to P.O. Boxes and USPS will need to be selected.
Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping and packaging prices for your convenience. These shipping options may include:
- USPS Parcel Post
- Ground Service
- 3 Day Service
- 2 Day Air
- Next Day
Depending on where you live, you may not be offered all shipping options. In some instances, we are not able to deliver certain products to your location. We are unable to ship Side Window Deflectors, Sunroof Deflectors, Stone and Bug Deflectors and Hood Protectors to AK, HI, Puerto Rico, USVI, Guam, or APO/FPO addresses via the US Postal Service. Shipments of Side Window Deflectors, Sunroof Deflectors, Stone and Bug Deflectors and Hood Protectors may be sent to AK, HI, and Puerto Rico but must be shipped via air service.
NOTE: We cannot ship any product via air service to APO/FPO addresses.
International Shipping Is Available Please call (800) 441-6287 or (630) 769-1500 for a quote. Don't forget to visit WeatherTech International Distributors to see if we have a store in your country!
When will the package be delivered?
FedEx Ground packages are delivered Tuesday through Saturday. Next Day, 2 Day and 3 Day packages are delivered Monday through Friday.*
*Exclusions are holidays or any day that FedEx or the USPS is closed. Weather conditions, world, national, or local events may cause unexpected changes to delivery schedules without notice.
Express shipping orders submitted before 12:00pm CT will ship the same day. Express shipping orders placed after 12:00pm CT will ship the following business day.
Express Shipping Examples
Order on Friday before 12:00pm CT, delivery will be:
Next Day - Monday
2 Day - Tuesday
3 Day - Wednesday
Ground Shipping Examples
Ground - 5-7 business days
Save on Shipping & Handling? Tell me more!
For most WeatherTech products, if you add an item to your shopping cart and proceed to put multiple items of the same product in your cart, the additional items ship for FREE (After paying initial shipping and handling charges on the first item added to your cart). Offer does not apply to Stone & Bug Deflectors, Hood Protector and PetSTEP.
Free shipping offer only applies to Standard Ground Shipping within the 48 contiguous states. Entire order must be shipped to the same address.
In addition, be sure to take advantage of other bundling options to save on shipping and handling charges! Click Here
Shipping & Handling Charge Explanation
We ship 99% of our ground delivery orders via FedEx Ground to ensure timely, damage-free delivery. Many of our products including most FloorLiners ship in boxes that are subject to an "oversize" package surcharge. Our Heavy Duty All-Weather Floor Mats for example can weigh as much as 17lbs for a set of four. Our Cargo/Trunk Liner packages are most often "oversize". Our robust packaging has been designed to protect your purchase from our factory to your door so that it arrives damage free. We have standardized our shipping and handling charges by taking our average cost for safely shipping a package an average distance in America, carefully packed by our expert staff, and that's what you pay. Thank you.
I live outside the contiguous 48 states. What about shipping and handling there? And how much?
If you live in AK, HI, Puerto Rico, Guam, the USVI or have an APO/FPO Box, our shopping cart technology will give you an exact dollar amount quote for the indicated products you wish to purchase. Please note, shipping times to these locations may be extended.
If you are outside the 48 contiguous states, and the places mentioned above, we encourage you to visit our WeatherTech International Distributors page. Here, we might be able to help connect you with one of our distributors in your country. By purchasing from these individuals, you will save yourself substantial International shipping and handling charges.
If you still are experiencing difficulty, or have additional International shipping questions, please contact us at (800) 441-6287. Or, you may fill out our contact form on our Contact Us page and include the products you are interested in along with your shipping address. Shortly after, a representative will be in touch to provide you with all the requested information.
Fast Shipping? Just how fast is fast?
Fast Shipping Information:
We ship from two different warehouses. One in Bolingbrook, Illinois, the other is in Neodesha, Kansas.
When you get a tracking number, that doesn't mean we have shipped your package that day. It means that your package is one step closer to being shipped and will probably ship within 1 day.
If you NEED your package next day, in two days or in three days, please select an upgraded shipping method when placing your order. Your order will be expedited through our warehouse to ship right away. (Express orders placed after 12:00pm CT will ship on the next business day.) Otherwise your package may take as long as 10 days to ship. For shipping examples, please see express shipping examples from previous FAQ.
Ground shipping examples:
- If you live in California and the transit time is 4 business days you should receive your package in 8 business days.
- If you live in Florida and the transit time is 3 business days you should receive your package in 7 business days.
- If you live in New York and the transit time is 2 business days you should receive your package in 6 business days.
- If you live in Iowa and the transit time is 1 business day you should receive your package in 5 business days.
Very often packages arrive quicker, but there are always a few that take a few days longer. We appreciate your business and rest assured we are doing everything possible to get your order to you quickly.
Below are example transit times from our two shipping locations. These are not guaranteed times.
Shipping and Damage Insurance
If your package is lost, stolen or damaged, by selecting Shipping and Damage Insurance, we will prioritize your order to the front of the line and immediately ship your replacement via 3 Day FedEx at no charge.
WeatherTech FloorLiners and Cargo Liners are custom manufactured and build time is not included in the 3 day shipping time. Backordered items will ship when in stock. Shipping and Damage Insurance charge is non-refundable. Please contact us with any questions.
I'm concerned about giving you my credit card. Can I trust your site to be secure?
You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method ensures that only the person who you choose to send information to is the person that sees it.
We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.
1. VeriSign has verified the organizational name and that WeatherTech has the proof of right to use it.
2. This site legitimately runs under the auspices of WeatherTech.
3. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site certificate.
I just ordered online, but I am unsure my order went through. How can I be sure?
An order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call customer service at (800) 441-6287 and a representative will be happy to assist.
I want to order via phone, fax or mail. How do I do that?
You are more than welcome to call us! Our telephone number is (800) 441-6287. We have customer service representatives available during these hours:
5 a.m. - 11 p.m. CST
5 a.m. - 11 p.m. CST
5 a.m. - 11 p.m. CST
7 a.m. - 11 p.m. CST
7 a.m. - 10 p.m. CST
Saturday - Sunday
8 a.m. - 8 p.m. CST
I'm new to your site, where do I start?
If you know the Make, Year and Model of the vehicle you're shopping for, proceed to Shop for your Vehicle. Here, you can see every product we offer for your specific vehicle. We even show you pictures of our items on your specific vehicle so you can see how they look before they are installed! Once there, we might need to ask you one or two more questions to narrow down the exact part number for your vehicle, but don't worry, the questions are fun and easy!
If you've come to our website to purchase a gift and don't know the Make, Year and Model, no problem! Choose View All Products, and there you will find many gift items that don't require detailed information about a vehicle.
Can I make a purchase with a Prepaid Gift Card?
Unfortunately, Prepaid Gift Cards of any kind are not accepted as a payment option on WeatherTech.com. However, if you have an official WeatherTech Gift Card, it will be accepted as a payment option.
What is the warranty on WeatherTech Products?
Lifetime Limited Warranty
WeatherTech Direct, LLC warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.
Exclusions to this warranty include wear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.
We are reasonable people and we believe in true customer satisfaction. Depending on the circumstance, we will either replace your product at no charge, charge you a prorated amount for a replacement, or issue a full or prorated refund. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue.
Please note, if you purchased a WeatherTech product(s) from an unauthorized reseller, the unauthorized reseller may or may not honor our lifetime limited warranty. We strongly recommend purchasing from either us directly or through an authorized WeatherTech reseller. To view dealers currently authorized to sell WeatherTech products, click here.
If you require a refund or would like to return your WeatherTech product(s), always go directly to where you purchased them. Buying directly from WeatherTech Direct, LLC is clearly the ideal place to receive the best customer service, as we are the official source!
As our application data is continuously monitored and updated, product, if purchased from unauthorized resellers on the internet, such as from Amazon, eBay and some of their resellers, you are at risk of not getting the correct parts for your vehicle! Furthermore, you also risk substandard customer service as they are not specialists in what we do. No one takes care of YOU like we do!
**Our Lifetime Limited Warranty does not apply to the Roll Up Truck Bed Cover.
To obtain warranty service, you must contact customer support at (800) 441-6287 or (630) 769-1500 during regular business hours CST or email us at email@example.com 24-7.
How are the rear All-Weather Mats designed?
We offer many different sizes of rear All-Weather Floor Mats to accommodate most floor plans. The outer portion of certain mat sets are designed to be trimmed to fit your vehicle, if necessary along the outer score lines. Some two piece mats connect to form the appearance of a one piece mat. Please refrain from cutting any center tabs on mats which connects the two sides. Mats can be modified using a pair of household scissors or utility knife. Some mats do not have trim accommodations.
It is desirable to have the mat follow the contour of the rear footwell, lending protection to the sides as well. Please check the sizing prior to trimming as the mats cannot be returned once they have been trimmed.
I'm having trouble installing or using my WeatherTech Products. How do I get more information?
We have many options to help you with the installation or usage of any of our WeatherTech Products. Your best option would locate the Installation section on the product pages for the product in question or visit our Installation Instruction page to view all materials. Information includes pictorial installation guides, and in some cases videos. Another resource is to call us at (800) 441-6287 and speak with one of our knowledgeable Customer Service Representatives. They can guide you through any problems or issues that might turn up.
How do the MudFlaps stay on the vehicle without drilling?
They utilize our QuickTurn hardened stainless steel fastening system (when applicable) that literally clamps down on the fender. Some applications use pre-existing factory screws and holes.
How many of your products are Made in the USA?
More than 95% of the products we currently sell are manufactured in the United States of America and we promise to improve this every year.
Do WeatherTech's automotive mats, bed liners and home and business mats contain natural rubber latex?
There is no natural rubber based formulation disclosure on the automotive hazardous material system, therefore the product does not contain latex. Our mats are a proprietary combination of TPO (thermopolyolefin) and TPE (thermoplastic elastomer) compounds. All our mats are low outgassing and meet all REACH, ROHS, and major regulatory requirements.
What is your return policy?
To begin the return process, Please call our Customer Service Department at (800) 441-6287 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. To expedite this process, you may also fill out a return request form by clicking here.
Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee. Single tile purchases are not returnable.
Car Cover Returns
Each Car Cover is custom cut and sewn to your vehicles make, model and year, therefore we cannot accept returns for Car Covers once an order has been placed.
Return Policy for Holiday Purchases
In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days through the end of January. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
All products must be returned to:
WeatherTech Direct, LLC
1 WeatherTech Way
Bolingbrook, IL 60440